Claims, Warranty, Returns Policy

CLAIMS, WARRANTY, & RETURNS POLICY

Satisfy customers better than the competition in terms of total system quality, cost and time.

The Claims, Warranty, Returns Policy ensures that Phoenix Coach Parts LLC fulfills to its mission statement even under circumstances that are not ideal. Our Mission is to be an experience focused company, providing our customers the most well-designed, innovative and highest-quality products and services before during and after the sale.

Claims

If you receive damaged product from the carrier, you must:

  • make a notation of damage with the carrier at the time of receipt of the product or
  • you can refuse the entire shipment.

Damage claims must be made within 10 days after receipt of the product.

  • Phoenix Coach Parts LLC will not issue credit on any damaged product that has exceeded this ten-day limit.

If you have been shorted items from your shipment, you must file a shortage claim within 2 days after receipt of the product.

Phoenix Coach Parts LLC will not issue credit or reship product that has exceeded this two-day limit.

Warranty

The warranty period for each product starts on the date of original purchase. Phoenix Coach Parts LLC warrants that on the date of original purchase this product will be free from defects in material or workmanship. If during the warranty period, this product is found to be defective in material or workmanship, it will be repaired or exchanged at Phoenix Coach Parts LLC option, with no additional product charge.

Warranty does not include repair or exchange when a problem results from:

  • an accident
  • disaster
  • misuse
  • abuse
  • non-Phoenix Coach Parts LLC modification
  • improper installation
  • normal wear and tear.

For products not manufactured by Phoenix Coach Parts LLC, the warranty will match that of the original manufacturers. To obtain warranty service, you must during the warranty period, return the product, along with proof of original purchase, to Phoenix Coach Parts LLC. You must provide insurance or bear the risk of loss or damage in transit, prepay the shipping charges, and use the original shipping container or equivalent.

Product Returns

Phoenix Coach Parts LLC will accept returned products under warranty for store credit within 30 days of product invoice date with the exception of apparel and home goods. See the apparel and special goods return conditions for further details. Returns will not be accepted for special order product or custom-made product.

RETURN ADDRESS
Phoenix Coach Returns Dept.
2541 US 18
Inwood, Iowa 51240

Buyers are responsible for return shipping.

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER. To obtain a Return Authorization Number, please contact our Customer Service Department at support@phoneixcoachglobal.com.

Returns after 30 days from invoice date, as well as those requiring refund to the original payment method, are subject to up to twenty-percent (20%) reconditioning and repackaging charges if necessary. A copy of the packing list must accompany the returned product to ensure proper credit is issued. Product must be returned in the original packaging or its equivalent. You must provide shipping insurance for the product or bear the risk of loss or damage in transit.

Phoenix Coach Parts LLC will not issue credit on lost or damaged product in transit to us. Credit will be based on shipping tables provided in our shipping policy and more information can be found on our legal page.

Our objective in defining these procedures is both to provide better and more efficient service and to ensure that all our customers are afforded fair treatment resulting from a defined and consistent policy.

Apparel and “Bus Stuff” Return Policy

ALL RETURNS ARE FOR STORE CREDIT ONLY. No exceptions!

Buyers are responsible for return shipping.

We are not responsible for LOST packages within the USPS system or UPS system. Any package marked delivered, is also not our responsibility. We will be happy to help you sort it out with them, but cannot be held liable.

Merchandise that you wish to return must be received by us within 14 days of the day you received it. This does not mean business days only. All returns will be issued credit to your account that can be used online. Feel free to email us to check on a return status, but please allow 3-5 days from the date we receive it back to process the return. We highly recommend that if purchases where made as a guest that you create an account so your purchases may be associated with your account and you have access to any credit issued to you.

  • Please note: All items bought on discounts 20% or more are non-refundable and FINAL SALE!  PLEASE check your items if they were discounts, you should see the discount on your invoice. If you are unsure, email us and we will be happy to help!
    These items CANNOT be returned for store credit or be exchanged!
  • Leggins and Gift Certificates Can NOT be returned or exchanged.
  • All merchandise must be returned in a saleable condition (an unworn, unwashed, unaltered, smoke-free condition with the original tags attached – NO makeup or deodorant stains or odors.).

HOLIDAY RETURN POLICY

For items bought on Black Friday-Cyber Monday where a heavy discount is applied or it is a doorbuster, these items are NOT returnable. 20% or more and doorbuster items are NOT eligible for return or exchange–NO EXCEPTIONS.

For purchases made from 11/20-12/22 that are not discounted 20% or more, you have until January 5th to return these items for STORE CREDIT ONLY. All returns made after January 5th are NOT eligible.

All returns not in compliance with the above conditions WILL NOT be accepted and will be returned to you at your expense. If return shipping fee is neglected by customer, we will hold products for 30 days and then donate it to a local charity of choice.

EXCHANGES
We do not facilitate exchanges due to how quickly our inventory moves. We STRONGLY recommend purchasing a new item that you want, in the correct size or color, and then waiting for your store credit when your return processes. If when your item arrives, the item you’d like to exchange is in stock, we will gladly do this, but will send an additional invoice for shipping.
DEFECTIVE
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue. info@phoenixcoachglobal.com Please be detailed in the information you provide for faster service.
RETURNING
1. Refer to the complete Return Policy above to ensure that your return meets all criteria
2. Please return your item(s) via your carrier of choice. We highly suggest using a trackable service with insurance in case something were to happen, as we are NOT responsible for lost packages.
3. Return your order to the address below.

Phoenix Coach Returns Dept.
2541 US 18 Ave
Inwood, Iowa 51240